Everbridge provides critical communications lessons learned from Hurricane Harvey

Everbridge has developed a new video with best practices and tips to help public safety agencies prepare for Hurricane Irma. The content comes partially from experiences that agencies had during Hurricane Harvey as Everbridge was used extensively by communities and businesses throughout the eye of the storm.

The full video, Critical Communications Lessons Learned from Hurricane Harvey, was developed by the Everbridge customer success team and provides actionable information and best practices that organizations should incorporate into their readiness and preparedness plans for major events that threaten public safety, such as hurricanes, moving forward.

The Hurricane Irma preparedness best practices from Everbridge include:

  • Message construction: Pointers for developing concise and effective messages using the 3-3-30 principle.
  • Data quality: Strategies to refresh and augment your contact data, including using community sign-ups as a new source of mobile contact data.
  • Testing: Tips to run effective tests before the event is anticipated to occur.
  • FEMA’s Integrated Public Alert and Warning System (IPAWS): How to use the IPAWS system to send messages to wireless devices in the vicinity of the event.
  • Tracking the safety of care-dependent citizens: Plans for pre-populating information on citizens with special needs and checking on their safety.
  • Mobile strategy: How to employ mobile apps.

Everbridge, which serves the Florida Division of Emergency Management, will be closely tracking Hurricane Irma, with additional staff and monitoring in our Network Operations Center and on our Live Operator and Support lines.

If you are interested in donating to the relief efforts for Hurricane Harvey, you can consider the Hurricane Harvey Relief Fund, organised by the Mayor of Houston, as well as the Houston Food Bank and the Food Bank of Corpus Christi.

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