The telephone user can access the information from anywhere at anytime simply by ailing a specified number and following an on-line instruction when a connection has been established. The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller.
The input may be given by meaner of touch-tone or Dual Tone Multi-Frequency (TDMA) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input. The IVR system which will be designed will provide an ideal platform for the operation of start-ups and existing small concerns. It will be a highly economical and efficient way to replace the Dialog card which is very costly and requires a high maintenance and regular up gradation.
The IVR system which will be designed will consist of simple components like microelectronic and some basic application chips interfaced to a PC which will have small software running in the backbend while the other Jobs are performed on the front end. INTRODUCTION Interactive Voice Response systems can play a significant role in providing efficient customer revive. Properly implemented, they can increase customer satisfaction, lower costs and offer new services. The return on investment (ROI) on these systems is also quite amazing, making them the most popular Computer Telephony systems in the world.
Compare them to a call center. The price for the extra “human touch” translates into a huge running cost in the form of Agents, Supervisors, infrastructure malfeasance, training, call center performance & discipline reviews, etc. World over, the first systems that any company deploys with a view towards enhancing customer satisfaction are Fir’s. Call centers come much later. Fir’s can provide information to callers in one of two ways: Pre-recorded information. Common examples are audio movie snippet previews (e. . At PER). Though it is possible to build these ‘Bar’s through live information from databases (using text-to-speech engines), one doesn’t get the voice variations, which are so important for the moviegoer. Other examples are around procedural (or “how to’) information dissemination like Income tax filing procedures, bank account opening or credit card application procedures, etc. Live information from databases. These ‘Bar’s get information from databases, convert o voice, and speaks it back to the caller.
Practically all industry segments are potential users for this, and examples include Phone banking (where you call in, dial in your account number & TIEPIN and can hear your account balance on phone) Courier packet trace (where you call in, dial the PAW number, and the system tells you whether the packet has been delivered, if it is in transit, etc) 3. Microelectronic Based IVR For College Automation In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect JET,POI. III/ Issue l/January-March, 2012/33-38 ice and touch tones using a normal phone call.
The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed IVR systems generally scale well to handle large call volumes. Now-a-days every institution needs automation. As a part of college automation, we have decided to do a project. Voice Interactive System for College Automation. Our project allows the user to know the student attendance and marks quickly through the allophone line walkout ten Intention AT ten college authority.
In the hardware side embedded system has been used. It will be very obliging to the parent’s to be acquainted with their son/daughter recital in the college. In the hardware side embedded system has been used. A 20 pin microelectronic 89C2051 is used because of its compatibility with our hardware. This microelectronic controls the whole hardware. Telephone line is used for communication purpose. Visual Basic has been used for software programming. Presentation in the class and outcome of the university are made reachable to students and parent’s on phone by our project.
Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. IVR is usually part of a larger application that includes database access. An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling.
Using computer telephony Integration (CT’), IVR applications can hand Off call too human being ho can view data related to the caller at a display. Interactive Voice Response (IVR) systems allow callers to get access to information without human intervention. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue. Since even the cost of the call is borne by the caller, apart from the one-time installation cost, there is no running expense for the company who deploys the IVR systems.
Another advantage to the company is that it would otherwise be impossible to handle high loads of callers, both in terms of time, and the cost of he large number of individuals that it would require. INTERACTIVE VOICE RESPONSE SYSTEM FEATURES 1 . Simple to use Graphical System Design Interface 2. Multiple telephone line support both on Analog and Digital 3. Advanced call screening and call switching options 4. Can be integrated with any type of database. Playback data retrieved from Database 5. Text to Speech 6. Call Transfer to other extensions, optionally announcing the Caller ID, allowing the recipient to accept or decline the call 7.
Full logging of callers’ details and all the selections made during the call 8. Multi-Language support (English [Hindi) . DINS: (Dialed number identification service) 10. AN’: (Automatic Number Identification) 11 . Common IVR applications include: 12. Schools, Colleges and Educational Institutions 13. Bank and stock account balances and transfers 14. Surveys and polls 15. Call center forwarding 16. Simple order entry transactions 17. Selective information lookup (movie schedules, etc. ) 18. Ticketing and Reservation 19. IT Enabled Services 20. Hotels, Airline & Train Ticket Enquiry & Booking Centers 21 .
Entertainment Industry 22. Complaint Booking and Customer Support Centers 23. Banks, Finance and Credit Corporations 24. Tell-Marketing Industry -Outbound Calls IVR for an Educational Institution An IVR is an exemplary innovation in the area of voice assisted browsing and data retrieval on telephone, data that contains information of interest and has straight relevance to the user. This application stalwart allows Dull resource snarling Ana integration with the existing database of : Our Software solution for the complete computerizing of Educational Institutions, for e. G. In a) Visual Basics 6. & (MS -Access 2003) The software first converts the data into a voice format and then sends it on to the telephony network. The voice response by the system is then heard by the caller, and as discussed, shall cover the following informational requirements: 1 . Fees Installment Paid/Due Status of the Student. 2. Attendance status for any day, week, month or entire year. 3. Marks scored in any test or exam. 4. Rank in any test or exam. 5. Percentage scored in exam. 6. Score, rank and percentage in any particular subject. 7. Homework for any day. 8. Remarks given by teachers. 9. Timetable. 0. Test schedule and test syllabus. 11. Dates of admission, pre-requisites for admission and status of admission for any application. 12. Vacancies for faculty, if any. 3. Any important announcements for parent’s like dates for parent’s-teachers meetings or any other messages. 14. Automatic Fee Reminders on student telephone numbers. 15. Voice mail accounts for each and every student (especially in case of a boarding school), to help parent’s leave important messages for their wards. Parent’s’ Grievance Box, to make parent’s leave their grievances about their child’s performance, for any subject.
The recorded grievance is then automatically sent to the voice mailbox of the teacher who takes that particular subject in the class. The basic system can anneal 4 Incoming calls at one pollen AT tale, 2 ours a day, 7 days a week and 365 days a year. The Hardware Requirement A Server computer Telephony cards that answer calls IVR software Apart from this, there needs to be connection to the database from where the Information will be picked up. This is generally through an IP based network. Apart from delivering information by voice, there are other methods, as well that one should consider.