Recorded sessions: COS Section I A (Ch 5&6 Operations Management Textbook): http:// wgu. adobeconnect. com/p5greg443u6/ COS Section I B (Ch 11 Organizational Behavior Textbook, ch 7&8 Operation Management)http://wgu. adobeconnect. com/p1gugp71 enw/ COS Section IC (Ch 15&17 Operation Management): http://wgu. adobeconnect. com/ p8bwL19q12qw COS Section II (Ch 9 Operations Management Textbook): http:// wgu. dobeconnect. com/p6kte60617v/ COS Section II continued (Ch 10 Operations Management Textbook): http:// wgu. adobeconnect. com/p28ukzr6fbi/ COS Section Ill A (Ch 11 Supply chain management, Ch 12 Inventory Management, Ch 3 Aggregate Planning in Operations Management): http://wgu. adobeconnect. com/ p7fnlgqw5x3/ COS Section Ill A continued (Ch 13 Aggregate Planning in Operations Management): http://wgu. dobeconnect. com/p91 fmmsp5hw/ COS Section Ill B (Ch 14 and 16 ERP/MRP and Scheduling in Operations Management): http://wgu. adobeconnect. com/p6v3gfd1J13/ COS Section IV (Ch 12 Making Decisions in Organizational Behavior textbook): http:// wgu. adobeconnect. com/p4ccnn41139/ PowerPoint files for recorded sessions: Section I of the course of study https://docs. google. com/a/wgu. edu/open? d=0B72suxpXGu19cwpsTk12NDFTNi1 OMZBPTTFKSZZOQQ d=OB72SUXPXGu19MVBkZ3MtVEtSRWE1 CGZRekVJNJZlZW id=OB72SUXPXGu19bxweUlXYS1 RMDZ6VllKurnMWX2RRUQ Section II course of study: id=OB72SUXPXGu19bWhHTUhpuz?¦eJZ2CHA1dEhnWE5iQQ id=OB72SUXPXGu19TEJFU2PJY2ZTR09msmlOeVROR25mzw Section Ill course of study: id=OB72SUXPXGu19LUEtX3VFaDZRUWWNN2QZVGg5bXZfZW id=0B72suxpXGu19Sk1 acnRTM3jsam1 FUXFLWHdldlQ5QQ id=OB72SUXPXGu19alQzbllZQ3VRdJZRaTFhZGlTSHdtUQ Section IV Course of Study: id=0B72suxpXGu19Z3N5MzNPNnzreEdjeWhmS3vssE5fdw id=OB72SUXPXGu19QV8WTEJQRGhUSOdQXZJUTkZOd3BWZW id=OB72SUXPXGu190DRWSUNEMlBUZlC2UGhpbVFPvnltUQ STUDY GUIDE: QDCI – Quality, Operations, and Decision Science Concepts Introduction “As a student of management, you will learn theories, skills, and tools that will help you to become a better manager.
This course of study focuses upon the operations function of a business organization and on specific topics that relate to the operations function. Operations management focuses on effectively and efficiently managing processes used to produce and distribute an organization’s products and services. The operations function is often described as perhaps the most critical function because it determines whether the business survives and is profitable. ” There are 12 competencies covered by this course of study on the Course of study and outlined below. miour competence will be assessed as you complete an objective assessment (QDCI). This course of study represents eight competency units and may take up to 16 weeks to complete. ” l.
Learning Resources SkillSoft: Automatically Enrolled Resource You are automatically enrolled at the activity level for SkillSoft. To work on an activity click on the links provided as you work through the COS to complete the module. Think of these activities as your assigned homework. II. Course Materials Etext: You need to access the following on-line etext through your AAP. There is no charge to you for using this etext. Quality, Operations and Decision Sciences (CRN# IOY): This is a custom-published e- text made from excerpts from the following text books in order to cover the required competencies. Stevenson, W. J. (2009), Operations management (10th ed. New York, McGraw-Hill/ Irwin, ISBN-13: 978+07-337784-1. Kreitner, R. & Kinicki, A. (2010). Organizational behavior (9th ed. ). New York: McGraw- Hill/lrwtn, IBSN:-13: 978+07-353045-1. Ill. Online Tools and Support There are many different learning tools available to you within your course of study in addition to the resources discussed above. Make sure you utilize these to their fullest potential, as they are an invaluable tool. Learning Centers Visit the following two online learning centers related to the original texts from which the chapters in this customized e-text were drawn. You will find practice quizzes, power point slides, study outlines, videos, and more. www. mhhe. om/stevenson10e www. mhhe. com/kreitner Temporary Internet UYCR2Twww. mhhe. comkreitner Message Boards, Learning Communities, Study Notes, FAQs Message boards, learning communities, study notes, and FAQs are available in every course of study. Course Work Please Note: Links under each topic go to chapter specific PowerPoint slides at subject: 304. 1. 2 – Process Improvement Teams: The graduate understands how to form and use process improvement teams. 304. 2. 3- Systems Design: The graduate is knowledgeable about designing systems. 304. 2. 4 – System Operations and Controls: The graduate is knowledgeable about operating and controlling the system. A.
Capacity Operations Management: Chapter 5 Read the following chapter from Operations Management in the Quality, Operations nd Decision Sciences text. Chapter 5 (“Strategic Capacity Planning for Products and Services”) http://highered. mcgraw-hill. com/sites/0073377848/student_viewO/ chapter5/powerpoint_presentations. html B. Process and Layout Operations Management: Chapter 6 and Decision Sciences text: chapter 6 (“Process Selection and Facilities Layout”) http:// highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter6/ powerpoint_presentations. html C. Work Systems Design Operations Management: Chapter 7 and Decision Sciences text: chapter 7 (“Design of Work Systems”) http:// highered. mcgraw-hill. om/sites/0073377848/student_viewO/chapter7/ powerpoint_presentations. tml Access SkillSoft Modules through the Course of Study: Understanding Processes Managing Process Improvements Organizational Behavior: Chapter 1 1 Read the following from Organizational Behavior in the Quality, Operations and Decision Sciences text: chapter 1 1 (“Developing and Leading Effective Teams”) http:// highered. mcgraw-hill. com/sites/007353045Wstudent_viewO/chapter11 / student_powerpoints. html D. Location Operations Management: Chapter 8 and Decision Sciences text: chapter 8 (“Location Planning and Analysis”) http:// ighered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter8/ E. Lean Systems Operations Management: Chapter 15 and Decision Sciences text: chapter 1 5 (“Lean Operations”) http://highered. mcgraw- hill. om/sites/0073377848/student_viewO/chapter1 5/powerpoint_p resentations. html Access SkillSoft Module through the Course of Study: Six Sigma: Lean Tools for Control B. c. D. F. Managing Projects Operations Management: Chapter 17 and Decision Sciences text: chapter 17 (“Project Management”) http:// highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter17/ powerpoint_presentations. html II. Quality- Competencies covered by this subject: 304. 1. 1 – Quality Management Concepts: The graduate understands the concepts associated with quality management. 304. 1. 3- Cost-Quality Relationship: The graduate understands the relationship between costs and quality. 304. 1. – ‘SO: The graduate is knowledgeable about the International Organization for Standards(lSO), a body dedicated to quality improvement. 304. 1. 5- Quality Initiatives: The graduate understands quality initiatives and ways to improve performance. 304. 2. 1 – Graphical Charts: The graduate understands the types and uses of graphical charts n operations management. A. The Management of Quality Operations Management: Chapter 9 and Decision Sciences text, except for the section titled Quality Tools and the section titled Illustrations of the Use of Graphical Tools: chapter 9 (“Management of Quality”) http://highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter9/ The Who, What and Why of ISO 9000:2000 Six Sigma: Reducing Variation to Improve Quality B.
Quality Tools In chapter 9 (“Management of Quality”) from Operations Management in the Quality, Operations and Decision Sciences text, read the following sections: Quality Tools Illustrations of the Use of Graphical Tools http://highered. mcgraw-hill. com/sites/ 0073377848/student_viewO/chapter9/powerpoint_presentations. html C. Quality Operations Management: Chapter 10 and Decision Sciences text: chapter 10 (“Quality Control”) http://highered. mcgraw- Ill. Supply Chains – Competencies covered by this subject: 304. 2. 2 – Auditing Process: The graduate understands the auditing process and the desired outcomes for each phase in the auditing process. 304. 2. 5- Supply Chain Management: The graduate is knowledgeable about supply chain management. A. Managing the Supply Chain
Read the following from Operations Management in the Quality, Operations and Decision Sciences text: chapter 11 (“Supply Chain Management”) http:// highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter11 / Access SkillSoft Module through the Course of Study: Supply Chain Logistics Management B. Inventory Operations Management: Chapter 12 and Decision Sciences text: chapter 12 (“Inventory Management”) http:// highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter12/ powerpoint_presentations. html C. Aggregate Planning Operations Management: Chapter 13 nd Decision Sciences text. : chapter 13 (“Aggregate Planning”) http:// highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter13/ powerpoint_presentations. html D.
Material Requirements Planning Operations Management: Chapter 14 and Decision Sciences text: chapter 14 (“MRP and ERP”) http://highered. mcgraw- E. Scheduling Operations Management: Chapter 16 and Decision Sciences text: chapter 16 (“Scheduling”) http://highered. mcgraw- ‘V. Making Decisions- Competencies covered by this subject: 304. 3. 1 – Analysis and Problem Solving: The graduate understands the issues and rocesses related to analyzing situations and developing and implementing solutions to problems. 304. 3. 2 – Decision-Making Tools: The graduate understands various approaches to decision making and the tools and processes that are used. A.
Obstacles to Implementing TQM Read the following sections in chapter 9 (“Management of Quality”) from Operations Management in the Quality, Operations and Decision Sciences text: Problem Solving Section Methods for Generating Ideas Obstacles to Implementing TQM http:// highered. mcgraw-hill. com/sites/0073377848/student_viewO/chapter9/ powerpoint_presentations. html B. Individual and Group Decision-Making Organizational Behavior: Chapter 12 Read the following chapter from Organizational Behavior in the Quality, Operations and Decision Sciences text. : chapter 12 (“Individual and Group Decision-Making”) http://highered. mcgraw-hill. com/sites/007353045Wstudent_viewO/chapter12/ student_powerpoints. tml pd_04_a04_bs_enus: Making Decisions Dynamically C. Influence Tactics, Empowerment, and Politics Organizational Behavior: Chapter 15 and Decision Sciences text: chapter 1 5 (“Influence Tactics, Empowerment, and Politics”) http://highered. mcgraw-hill. com/sites/007353045x/student_viewO/ hapter 1 5/student_powerpoints. html Pre-Assessment “The pre-assessment takes about two hours. Try to simulate the testing conditions you will experience for the objective assessment. Resist the urge to use notes, textbooks, or other learning resources while taking the exam. Remember, the purpose of the pre-assessment is to determine if you are ready to take the objective exam.
The pre-assessment can only be taken a limited number of times, so it is important to use each attempt wisely. ” The results from the pre-assessment will help you see which competencies you need to work on further. A coaching report with the results of your pre-assessment is available for viewing through your Academic Plan after you complete the pre- assessment. “The coaching report tracks with the course of study making it easy to find the competencies, topics, and activities that you need to study. ” Objective Assessment: Once you feel comfortable with the material it is time to schedule the objective exam. Accessing Objective Assessments: To access the objective assessment click on the yellow “Schedule NOW’ button on the Degree plan.
Interpretation for QDCI: If you do not pass the assessment refer to the coaching eport for areas of focus. To find the resource for the area refer to this document in the required competency areas. Transition and Change: http://’. nm. n. nl. texas-quaIity. org/Site I K)/The %201mportant%20Difference%20between%20Change%20and%20Transition. pdf http://ezinearticles. com/? Change-vs-Transition&id=8670 http://ezinearticles. com/? Change,-Transition,-and-Organizational-Progress:–What- Statistical Process control (SPC): http://www. ksre. ksu. edu/library/grsci2/mf2507. pdf Supply chain Here’s the link to the first of the ASU Supply Chain Management videos… http:// www. youtube. com/watch? =Mi1 QBxVJZAw izing. html Supplier Quality Management: http://www. metricstream. com/insights/ bestpractices_supqltymgmt. htm ISO ISO certification process: http://www. is016949. com/is09001 ‘page-process- is09001 . shtml http://www. qsae. org/web_en/pdf/lS090001mpSteps. pdf http://asq. org/learn-about-quality/iso-9000/overview/overview. html Quality Management principals: http://www. iso. org/iso/qmp Cost of Quality http://www. pqa. net/ProdServices/Qtools/COQ. htm http://www. bisrg. uwaterloo. ca/archive/RR-01-08. pdf Principals of Quality Management: http://www. globalqualityvillage. com/ qmprinciples. php Quality Tools Control charts: http://www. statsoft. om/textbook/quality-control-charts/ Control charts: http://www. wou. edu/??”leadleJ/_notes/Spring%202009/BA%20243/chap14. pdf Standard normal distribution table: http://www. mathsisfun. com/data/standard- normal-distribution-table. html Problem solving tools: http://www. mindtools. com/pages/main/newMN_TMC. htm http://www. beyondlean. com/problem-solving. html http://www. mindtools. com/pages/article/newTMC_OO. htm I have had students ask me again about the Influencer, Innovator, Reflector, and Novice as decision styles. I can not find a specific reference in the course material. Maybe the question was written from a previous book. You may find the following reading helpful http://www. ambeck. om/ AmbeckEnterpriseProblemSolverWhitePaper. pdf . The names are slightly different, so to apply to the name directly Closer, Innovator, and Thinker will be Influencers, Innovators, and Reflectors respectively. I don’t believe that Inspirers represent Novice, but I did find the following about novice problem solvers: http://www. princeton. edu/ mcgraw/library/for-students/problem-solvers/ Process improvement teams: http://www. partnersforprogress. com/Articles/CoachProcesslmproveTeams. pdf Roles: http://www. process-improvement-tools. com/process-improvement-roles. html Delphi technique: http://webl . msue. msu. edu/msue/imp/modii/iii00006. html Scheduling: http://mcu. du. tw/??”ychen/op_mgm/notes/scheduling. html Six Sigma: http://asq. org/learn-about-quality/six-sigma/overview/overview. html Aggregate Planning: http://www. enotes. com/management-encyclopedia/aggregate-planning Decision Making: http://www. decision-making-confidence. com/authoritative- decision-making. html Principals of Management: http://www. cliffsnotes. com/ study_guide/Principles-of-Management. topicArticleld-8944. tml Layouts: http:// www. referenceforbusiness. com/management/lnt-Loc/Layout. html Creative thinking tools: http://www. mindtools. com/pages/main/newMN_CT. htm http://www. businessdictionary. com/definition/creative-thinking. tml Process lectures/lectl O_process_var. pdf Backward/forward scheduling: http://www. mie-solutions. com/mie/index. php/Software-Articles/introduction-to- forward-and-backwards-scheduling. html Customer Loyalty Research Principals: http://nichemarketingweb. net/05/04/customer-loyalty-research-3-principal- objectives/ QDC Flashcard sites http://quizlet. com/23302470/qdc-flash-cards/ http://quizlet. om/22227847/qdc-chapter-5-capacity-flash-cards/ http://quizlet. com/ 22236032/qdc-chapter-13-aggregate-planning-flash-cards/ http://quizlet. com/ 22232907/qdc-chapter-1 5-lean-systems-flash-cards/ http://quizlet. com/22230336/ qdc-chapter-6-process-and-layouts-flash-cards/ http://quizlet. om/24756267/qdc- audio-cards-flash-cards/ http://quizlet. com/19537220/qdc-exam-1 -flash-cards/ http://quizlet. com/24090934/supply-chain-management-ch-11 -qdc-flash-cards/ http://quizlet. com/22235124/qdc-chapter-11 -managemen-of-supply-chain-flash- cards/ http://quizlet. com/5468581/shen-qdc-flash-cards/ http://quizlet. om/22234341/qdc-chapter-9-management-of-quality-flash-cards/ http://quizlet. com/22235375/qdc-chapter-12-inventory-flash-cards/ http:// quizlet. com/22237984/qdc-chapter-9-12-decision-modeIs-and-processes-flash-cards/ http://quizlet. com/22232452/qdc-chapter-8-location-flash-cards/ http://quizlet. com/ 22233400/qdc-chapter-17-managing-pro]ects-flash-cards/ http://quizlet. om/ 24446196/qdc-operations-management-ch-5-flash-cards/ http://quizlet. com/ 21060942/qdc-e2-quizzes-flash-cards/ http://quizlet. com/24043893/inventories-ch-12-qdc-1-flash-cards/ http://quizlet. com/ 21 549835/qdc-exam-3-flash-cards/ http://quizlet. om/24446907/qdc-exam-study-guide-flash-cards/ http:// www. studystack. com/flashcards-1084238 QDCI Study Questions: Quality Management: 21 questions on exam Identify the issues management faces when implementing quality and incorporating improvements into daily operations. Identify procedures that lead to process improvement. Identify the 8 key principles of a quality management system. Sequence the steps for developing a quality management system.
Evaluate situations to determine if the process variation is acceptable or unacceptable Recognize the point at which costs associated with improvement are not warranted. Given the necessary data, calculate the costs of customer dissatisfaction. Recognize the losses resulting from process variation. Identify the role of International Organization for Standards (‘SO). Identify the key principles that guided the development of International Organization for Standards Recognize the practices employed by the International Organization for Standards (ISO). Sequence the steps to receive quality certification through the International Organization for Standards (‘SO).
Differentiate between the types of International Organization for Standards (‘SO) audits. Identify the characteristics of a customer-oriented organization. Identify the key elements of total quality management. Recognize appropriate goals of process improvement teams. Identify the process for establishing a process improvement team. Describe the responsibilities that rest with team members. Operations Management: 33 questions on exam Identify the types of graphical charts used in operations management. Interpret charts used in statistical process control (SPC). Identify the uses of functional flowcharts. Identify the uses of histograms. Identify the uses of run charts.